Audinate Dante-MY16-AUD User's Guide download pdf (Page 32)

Dante Controller User Guide

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Warning

Events are also written to a log file. Each time the controller starts it creates a new log file with a time-

stamped filename, to avoid overwriting previous logs. The events pane provides a button enabling deletion

of log files more than seven days old.

You can find the path to these log files under Help > About.

Automatic Notification of Device Errors

Dante Controller is able to identify several types of problems that a Dante device may experience. A

device that is found to have problems will have its device name displayed in red. Additional information

about the problem can be found by double-clicking on the device.

A device displayed in red will either have entered failsafe mode or have an identified issue with its IP

configuration. These states are described in more detail below.

Incorrect IP address configuration

Dante networks use IP Addressing to communicate. Incorrect address configuration can make it hard or

impossible for a Dante device to communicate. Dante Controller attempts to identify and report several

types of incorrect IP address configuration, including:

n Having multiple DHCP servers on the same network

n Incorrectly configured static IP addresses

n Connecting the secondary interface of a Dante device to the primary network

n Different interfaces on the same device using the same IP address subnet

If you need further information, please refer to the Troubleshooting section.

Failsafe mode

A device will enter failsafe mode when the firmware image stored on the board has become corrupted.

Although rare, this can occur when:

n The firmware update process is interrupted by power loss or network failure

n The firmware image itself that was used in an upgrade is corrupt

If your device enters failsafe mode, please use the Failsafe Recovery function in the Firmware Update

Manager application (if available) or contact your device manufacturer.

Device View

The Device View is used to view and modify detailed information and settings for a specific device. Device

view can be activated by double-clicking on a device name in the Routing View within the Network View

window, or by selecting Device View from the Device menu (CTRL-D or CMD-D) in the Network View

window. The Device View opens in a new window.

Note: Mac OSX users: Please note that the key combinations shown below are for Windows users.

When using Dante Controller on a Mac, please use the “Command (CMD)” or “Apple” key instead of

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Audinate Dante-MY16-AUD User's Guide Page 32